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Call us

We have the answers to your postgraduate questions.

 

 Send an enquiry

Email us, and we’ll get back to you as soon as possible.

 

Book a call back

Speak at a time that suits you.

 

Find an agent

Find a UQ agent in your country.

 

How to apply How to apply

 

How to apply

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Learn how to apply

Ready to apply?

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Master of Leadership in Service Innovation

Overview

Challenge yourself and become an exemplary leader, ready for whatever the future brings in an increasingly diversified and rapidly-changing business environment.

The world’s economies are changing – from product and commodity-based to an experience-based model. These changes require adjustments to the way we lead and manage every aspect of business.

UQ's fully online Master of Leadership in Service Innovation addresses the critical issues facing managers, such as digital disruption, automation, AI, socio-demographic changes and geopolitical shifts.

The program combines several important challenges, including the move to the experience-based economy, which makes it critically important to embed a culture of customer experience. It also explores value co-creation and change throughout organisations, and embedding continuous innovation, enabling the execution of new ideas to create value for all stakeholders.

As you tackle every element of the program, you'll benefit from UQ's blending of contemporary research and best practices in effective business leadership. You’ll experience the principles of innovation, service science and management, along with customer experience foundations and design through courses delivered by some of the most future-focused educators in Australia.

Location
External
Duration
2 Years (only available as part-time study)
Start Semester
Semester 1 (24 Jan, 2022), Semester 2 (30 May, 2022)
Program Code
5707
AQF
Level 9
Location
External
Fees
A$25184 (2021 indicative per year)
Duration
2 Years (only available as part-time study)
Start Semester
Semester 1 (24 Jan, 2022), Semester 2 (30 May, 2022)
Semester dates for 2023 are yet to be confirmed
Program Code
5707
CRICOS Code
AQF
Level 9

Program highlights

Program highlights

  • Enjoy the flexibility of studying a program taught completely online at a leading Australian university, which you can complete on a part-time basis and access around the world so you can balance study with work and life.
  • Engage in a program with a multi and cross-disciplinary perspective aimed at developing the transformational mindset needed for leaders of tomorrow.
  • Gain comprehensive insights into the skills that leaders need to be successful and relevant, such as service innovation, value creation and customer centricity as you undertake advanced-level courses.

1 in Queensland for business and management studies

QS World University Rankings 2021

41 in the world for business and economics

Times Higher Education World University Rankings 2021

How you'll learn

Due to the way they are taught, certain programs and plans are not offered online in Semester 1, 2022.

See the list of programs you can't commence online.

Your learning experiences are designed to best suit the learning outcomes of the courses you choose.

  • Online study

What you'll study

At UQ, degrees are called 'programs' and subjects are called 'courses'. Here's a sample of the courses you could study in this program:

  • Becoming an Effective Leader
  • Leading High-Performing Teams
  • Customer Experience Foundations
  • Value Creation in Service

Career possibilities

Postgraduate study can take you anywhere. Here are some of the careers you could be on your way to:

  • Vice president of customer experience
  • Chief customer officer
  • Senior customer and user experience designer
  • Customer and user experience lead

Entry requirements

Prerequisites

  • a bachelor's degree (or equivalent) in a relevant discipline, or
  • a bachelor's degree (or equivalent) in any discipline, plus 3 years of full-time equivalent relevant work experience, or
  • the UQx Business Leadership MicroMasters® credential with 65% in the Business Leadership Capstone Assessment, plus three years of full-time equivalent relevant work experience.

You must have a grade point average (GPA) of 4.5 on a 7-point scale in your previous qualification.

Prerequisites

  • a bachelor's degree (or equivalent) in a relevant discipline, or
  • a bachelor's degree (or equivalent) in any discipline, plus 3 years of full-time equivalent relevant work experience, or
  • the UQx Business Leadership MicroMasters® credential with 65% in the Business Leadership Capstone Assessment, plus three years of full-time equivalent relevant work experience.

You must have a grade point average (GPA) of 4.5 on a 7-point scale in your previous qualification.

English language requirements

IELTS overall 6.5; reading 6; writing 6; speaking 6; listening 6. For other English Language Proficiency Tests and Scores approved for UQ

TOEFL IBT - Overall 87, listening 19, reading 19, writing 21 and speaking 19.

TOEFL PB - Overall 570, listening 54, reading 54, writing 59/5.

Pearsons - Overall Score of 64 and 60 in all sub bands.

BE - A minimum overall grade of 4 plus a minimum grade of C in all macro skills.

CES - Overall 176 and 169 in all sub bands.

OET is not accepted.

 

There are other ways to meet the English language requirements. For some programs, additional conditions apply.

Learn how to meet the English language requirements

Need help meeting the entry requirements?

We can help you meet the academic or English language requirements for your preferred program.

If you haven’t completed the prerequisites, we can help.

Learn about pathway options

Student visas

This program does not meet the eligibility requirements for an Australian Student visa (subclass 500).

To study this program in Australia you will need a temporary visa or residency status with study entitlement. Some programs can also be studied from outside Australia.

Contact us for more information

Fees and Scholarships

Indicative annual fee

AUD $24,640

Indicative annual fee 2021

Fee information for 2022 is not yet available. Fee information displayed is for 2021.

This indicative annual fee is the average cost of enrolling in the Master of Leadership in Service Innovation at 2022 fee rates. It is calculated based on a standard full-time study load (16 units per academic year).

The average fee would be less for part-time study. Actual fees will vary according to your choice of courses, their unit value and the time you take to complete this program. Fees may be higher in later years as all fees are reviewed annually.

Learn more about postgraduate fees

AUD $25,184

Indicative annual fee 2022

This indicative annual fee is the cost of enrolling in the Master of Leadership in Service Innovation for the 2022 academic year. It is calculated based on a standard full-time study load (16 units per academic year).

If you enrol in a larger or smaller study load, your fees will be calculated on a proportionate basis. All fees are reviewed annually.

Learn more about postgraduate fees

Additional costs

  • FEE-HELP is not available for the MicroMasters component of this program.
  • Fees for the MicroMasters component of this program are available on the edX website. The indicative annual fee does not include the cost of the MicroMasters prerequisite, which is charged separately.

Government assistance

Financial aid

As an international student, you might be eligible for financial aid – either from your home country, or from the Australian Government.

Learn more about financial aid

FEE-HELP

Domestic students who are accepted into the Master of Leadership in Service Innovation pay tuition fees.

FEE-HELP is an Australian Government loan scheme to assist eligible students with the cost of their tuition fees.

Learn more about FEE-HELP

Centrelink support

Scholarships

Scholarships

How to apply

Applying online

All international applications should be submitted to UQ. The program code for the Master of Leadership in Service Innovation is 5707

International students who want to study this program will not be eligible for a Student Visa (subclass 500). 

To study this program in Australia, you will need an Australian visa or residency status with sufficient study entitlement. Some programs can also be studied from outside Australia. 

Contact us with any questions 

Important dates

The closing date for this program is:

  • To commence study in January - 20 December of the previous year.
  • To commence study in May/June - 30 April of the year of commencement.
  • To commence study in August - 15 July of the year of commencement.

To learn more about UQ dates, including semester start dates, view the Academic Calendar.

Important dates

The closing date for this program is:

  • To commence study in January - 20 December of the previous year.
  • To commence study in May/June - 30 April of the year of commencement.
  • To commence study in August - 15 July of the year of commencement.

To learn more about UQ dates, including semester start dates, view the Academic Calendar.

Aboriginal and Torres Strait Islander applicants

For support with applying - or if you have any questions about Uni - get in touch with our Aboriginal and Torres Strait Islander Studies Unit.

Contact the ATSIS Unit

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Express yourself. And your interest.

They say choosing a degree is hard, which is why we've made it easy. Register your interest in the Master of Leadership in Service Innovation and we'll send you everything you need to know about applying to UQ.