Master of Leadership in Service Innovation
Overview
Challenge yourself and become an exemplary leader, ready for whatever the future brings in an increasingly diversified and rapidly-changing business environment.
The world’s economies are changing – from product and commodity-based to an experience-based model. These changes require adjustments to the way we lead and manage every aspect of business.
UQ's fully online Master of Leadership in Service Innovation addresses the critical issues facing managers, such as digital disruption, automation, AI, socio-demographic changes and geopolitical shifts.
The program combines several important challenges, including the move to the experience-based economy, which makes it critically important to embed a culture of customer experience. It also explores value co-creation and change throughout organisations, and embedding continuous innovation, enabling the execution of new ideas to create value for all stakeholders.
As you tackle every element of the program, you'll benefit from UQ's blending of contemporary research and best practices in effective business leadership. You’ll experience the principles of innovation, service science and management, along with customer experience foundations and design through courses delivered by some of the most future-focused educators in Australia.
This program has been redeveloped into the Master of Leadership and Innovation (16 units) from 2023.
Program highlights
- Enjoy the flexibility of studying a program taught completely online at a leading Australian university, which you can complete on a part-time basis and access around the world so you can balance study with work and life.
- Engage in a program with a multi and cross-disciplinary perspective aimed at developing the transformational mindset needed for leaders of tomorrow.
- Gain comprehensive insights into the skills that leaders need to be successful and relevant, such as service innovation, value creation and customer centricity as you undertake advanced-level courses.
How you'll learn
Due to the way they are taught, certain programs and plans are not offered online in Semester 2, 2022.
Your learning experiences are designed to best suit the learning outcomes of the courses you choose.
- Online study
What you'll study
At UQ, degrees are called 'programs' and subjects are called 'courses'. Here's a sample of the courses you could study in this program:
- Becoming an Effective Leader
- Leading High-Performing Teams
- Customer Experience Foundations
- Value Creation in Service
Career possibilities
Postgraduate study can take you anywhere. Here are some of the careers you could be on your way to:
- Vice president of customer experience
- Chief customer officer
- Senior customer and user experience designer
- Customer and user experience lead
“This program taught me to design better services for more valuable customer outcomes.”
Mark HigginsGraduate, Master of Leadership in Service Innovation
“It’s exhilarating to be in a program that’s so cutting-edge and forward-thinking. Each of the courses provide an understanding of both theory and the practical applications.”
Gennifer FinkCurrent student, Master of Leadership in Service Innovation
“The professors were outstanding, the content was engaging, and my classmates have become lifelong friends.”
Jay FranzeGraduate, Master of Leadership in Service Innovation
“This program taught me to design better services for more valuable customer outcomes.”
Mark HigginsGraduate, Master of Leadership in Service Innovation
“It’s exhilarating to be in a program that’s so cutting-edge and forward-thinking. Each of the courses provide an understanding of both theory and the practical applications.”
Gennifer FinkCurrent student, Master of Leadership in Service Innovation
“The professors were outstanding, the content was engaging, and my classmates have become lifelong friends.”
Jay FranzeGraduate, Master of Leadership in Service Innovation
Events
See all events
15 June
Discover UQ's Master of Entrepreneurship and Innovation
23 June
Discover UQ's Master of Leadership in Service Innovation
Stories
See all stories
Uni life
What's it really like to study a Master of Commerce at UQ?
Careers
The business of helping others: finding a career with purpose
Careers
Where can careers in event management take you?
Stories
See all stories
Careers
5 ways you can use data analytics to improve business
Entry requirements
Entry requirements
To be eligible for entry, you'll need:
- a bachelor's degree (or equivalent) in a relevant discipline, or
- a bachelor's degree (or equivalent) in any discipline, plus 3 years of full-time equivalent relevant work experience, or
- the UQx Business Leadership MicroMasters® credential with 65% in the Business Leadership Capstone Assessment, plus three years of full-time equivalent relevant work experience.
You must have a grade point average (GPA) of 4.5 on a 7-point scale in your previous qualification.
- a bachelor's degree (or equivalent) in a relevant discipline, or
- a bachelor's degree (or equivalent) in any discipline, plus 3 years of full-time equivalent relevant work experience, or
- the UQx Business Leadership MicroMasters® credential with 65% in the Business Leadership Capstone Assessment, plus three years of full-time equivalent relevant work experience.
You must have a grade point average (GPA) of 4.5 on a 7-point scale in your previous qualification.
English language requirements
IELTS overall 6.5; reading 6; writing 6; speaking 6; listening 6. For other English Language Proficiency Tests and Scores approved for UQ
TOEFL IBT - Overall 87, listening 19, reading 19, writing 21 and speaking 19.
TOEFL PB - Overall 570, listening 54, reading 54, writing 59/5.
Pearsons - Overall Score of 64 and 60 in all sub bands.
BE - A minimum overall grade of 4 plus a minimum grade of C in all macro skills.
CES - Overall 176 and 169 in all sub bands.
OET is not accepted.
There are other ways to meet the English language requirements. For some programs, additional conditions apply.
Student visas
This program does not meet the eligibility requirements for an Australian Student visa (subclass 500).
To study this program in Australia you will need a temporary visa or residency status with study entitlement. Some programs can also be studied from outside Australia.
Need help meeting the entry requirements?
Fees and Scholarships
Indicative annual fee
Approximate yearly cost of tuition (16 units). Your fees will vary according to your selected courses and study load. Fees are reviewed each year and may increase.
$25,120
2022
Approximate yearly cost of full-time tuition (16 units). Your fees will vary according to your selected courses and study load. Fees are reviewed each year and may increase.
AUD $25,184
2022
Additional costs
- FEE-HELP is not available for the MicroMasters component of this program.
- Fees for the MicroMasters component of this program are available on the edX website. The indicative annual fee does not include the cost of the MicroMasters prerequisite, which is charged separately.
Government assistance
Financial aid
As an international student, you might be eligible for financial aid – either from your home country, or from the Australian Government.
FEE-HELP
Domestic students who are accepted into the Master of Leadership in Service Innovation pay tuition fees.
FEE-HELP is an Australian Government loan scheme to assist eligible students with the cost of their tuition fees.
Centrelink support
The Australian Government offers a number of income-support payments to eligible Australian university students.
Scholarships
Make your university experience more affordable with a scholarship. Opportunities include:
How to apply
Applying online
All international applications should be submitted to UQ. The program code for the Master of Leadership in Service Innovation is 5707.
International students who want to study this program will not be eligible for a Student Visa (subclass 500).
To study this program in Australia, you will need an Australian visa or residency status with sufficient study entitlement. Some programs can also be studied from outside Australia.
Applying online
All domestic applications should be submitted to UQ.
The program code for the Master of Leadership in Service Innovation is 5707.
Find out more about applying for postgraduate coursework study
Important dates
The closing date for this program is:
- To commence study in January - 20 December of the previous year.
- To commence study in May/June - 30 April of the year of commencement.
- To commence study in August - 15 July of the year of commencement.
To learn more about UQ dates, including semester start dates, view the Academic Calendar.
Important dates
The closing date for this program is:
- To commence study in January - 20 December of the previous year.
- To commence study in May/June - 30 April of the year of commencement.
- To commence study in August - 15 July of the year of commencement.
To learn more about UQ dates, including semester start dates, view the Academic Calendar.
Aboriginal and Torres Strait Islander applicants
For support with applying - or if you have any questions about Uni - get in touch with our Aboriginal and Torres Strait Islander Studies Unit.
Explore other programs
Express yourself. And your interest.
They say choosing a degree is hard, which is why we've made it easy. Register your interest and we'll send you everything you need to know about applying to UQ.
We will use your information to keep you informed about UQ programs, news, events and scholarships. By submitting this form, you consent to the terms of UQ's privacy notice.